Easyrider
P.O. Box 91216
Portland, Oregon U.S.A. 97291-0216
http://www.easyrider.com/resume.htm
Easyrider_2009@Easyrider.com
7/89 - 11/90
o SW support and SW verification testing (SQA) for all products
o Resolved networking issues between ATEQ systems and customer host(s)
BiiN Partners, Hillsboro, Or. - Customer Support Manager
An Intel/Siemens joint venture. Part of the founding management team.
Business: OEM oriented family of fault tolerant systems products
DEC VAX, Ultrix, Xenix, Osiris, Ungermann Bass, Microsoft Windows 1.0
o Built and directed a worldwide product support team
o Planned and implemented all new product capabilities including
field engineering, technical support, customer training,
logistics, remote support and documentation
o Performed reliability analysis and influenced maintainability changes to
the product
o Developed and implemented product test and repair strategy
o Designed and implemented SQA, factory and field acceptance tests
o Managed a $1MM budget and an inventory of $2MM; 30+ headcount
o Designed and maintained a 100+ User PC/Unix network
o Managed other operational duties including
facilities planning, vendor evaluations, third party relationships, etc.
1/84 - 7/86
Metagraphics Inc., Woburn, Ma. - Director of Operations
Part of founding management team.
Business: CAD/CAM mechanical drawing conversion system
Apollo Aegis (HP-UX), Token Ring
o Supported internal R&D equipment, demos, shows and installed base
o Negotiated vendor OEM agreements and contracts
o Designed, implemented and managed
customer service hot-line, response center and remote support facility
o Managed Customer Applications training
o Managed incoming inspection & test of received materials
o Managed assembly, integration, test and QC of systems prior to shipment
o Designed and implemented SQA, factory and field acceptance tests
o Wrote UNIX E-mail and CRM applications in C
o Managed the introduction of our !BRAVO CAD/CAM system
from design concept to volume production
o Designed, implemented and maintained the
remote diagnostic facility
o Designed, documented and administered train-the-trainer courses on
systems administration, performance tuning, VMS software internals,
VAX hardware internals, systems troubleshooting and DECnet
o Provided "last resort" support for sites with serious problems
o Managed 4 Area Specialists and 2 International Specialists
o Planned, documented and implemented product support strategies for
Entire line of plotters, graphics workstations, communications,
all VAX-based systems
o Lived abroad for lengthy periods while handling various projects
o Promoted from Technical Specialist to Program Manager
to Product Introduction Manager
o Installed, repaired and upgraded entire line of Compugraphic computerized
phototypesetting products
o Trained customers on Compugraphic phototypesetting user applications
o 18 month special assignment to set-up a Compugraphic Canadian service presence
o Promoted from Mfg. Systems Test Tech to Field Engineer to
Senior Field Engineer
